We aim to constantly improve our services and to learn from pioneers in palliative care world-wide, adopting clinical protocols and good practice. Above all, we listen to what patients and caregivers tell us so that we can provide the highest quality of care and specialised services.
In 2014 we drew up a Quality Management System according to international standards for the Provision of Palliative Home Care and Day Care for Patients with Life-Threatening Illness and the Provision of Continuing Training and Education Services in Self – Care and Volunteering. We carry out regular internal inspections of care and services. Each year the quality of our services is assessed and accredited by external providers. Since 2017 audits for certification are carried out by TÜV Hellas (TÜV Nord Group).
Everything that we do is inspired by the basic principles.
Each year we set quality targets and at the end of the year, we assess our performance.
Feedback from patients and their families regarding their experiences of care at Galilee Palliative Care Centre is very important to us, as well as being an important indicator of how well we are doing. Read the feedback from some of our patients here.
We have nearly completed adopting the internationally-recognized IPOS tool into our clinical practice. IPOS, which stands for the Integrated Palliative Care Outcome Scale, is a group of tools that was developed in order to record, measure, and improve the provision of palliative care to patients and their families. The IPOS system allows patients to describe and report their fundamental concerns and whether these have improved over time.
If you would like to make a suggestion or comment about the quality of our services, you can write to us at firstname.lastname@example.org.